In 2019, 62.5 percent of professionals in India revealed that in their organization customer experience (CX) is one of the most important strategic performance measurements of an organization. During the survey, 53.7 percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.
Top strategic performance measurements according to professionals worldwide in 2021, by country
Characteristic
Customer experience
Business agility
Brand strenght
Customer journey management
Customer advocacy or loyalty
Digital transformation results
Employee experience
Market share
Commercial results
Cost control
Other
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Three answers per organization were possible. To retrieve the data, select the 1.b question, apply Country as a filter and press View each country as a separate chart.
This question was phrased by the source as follows: "What are your organizations' top three indicators of strategic performances?"
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NTT. (September 22, 2021). Top strategic performance measurements according to professionals worldwide in 2021, by country [Graph]. In Statista. Retrieved July 03, 2024, from https://www.statista.com/statistics/1082258/strategic-performance-measurement-executive-team-worldwide-country/
NTT. "Top strategic performance measurements according to professionals worldwide in 2021, by country." Chart. September 22, 2021. Statista. Accessed July 03, 2024. https://www.statista.com/statistics/1082258/strategic-performance-measurement-executive-team-worldwide-country/
NTT. (2021). Top strategic performance measurements according to professionals worldwide in 2021, by country. Statista. Statista Inc.. Accessed: July 03, 2024. https://www.statista.com/statistics/1082258/strategic-performance-measurement-executive-team-worldwide-country/
NTT. "Top Strategic Performance Measurements According to Professionals Worldwide in 2021, by Country." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1082258/strategic-performance-measurement-executive-team-worldwide-country/
NTT, Top strategic performance measurements according to professionals worldwide in 2021, by country Statista, https://www.statista.com/statistics/1082258/strategic-performance-measurement-executive-team-worldwide-country/ (last visited July 03, 2024)
Top strategic performance measurements according to professionals worldwide in 2021, by country [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1082258/strategic-performance-measurement-executive-team-worldwide-country/