Strategic performance measurements for professionals worldwide by country 2021

Published by
Raphael Bohne,
Dec 15, 2022
In 2019, 62.5 percent of professionals in India revealed that in their organization customer experience (CX) is one of the most important strategic performance measurements of an organization. During the survey, 53.7 percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.

Top strategic performance measurements according to professionals worldwide in 2021, by country

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Sources

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Release date

September 2021

Region

Worldwide

Survey time period

May and June, 2021

Number of respondents

1,359 professionals

Method of interview

Questionnaire

Supplementary notes

Three answers per organization were possible.
To retrieve the data, select the 1.b question, apply Country as a filter and press View each country as a separate chart.
This question was phrased by the source as follows: "What are your organizations' top three indicators of strategic performances?"

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Marketers' perspective

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Effectiveness

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Customers' perspective

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$0 USD
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$199 USD
per month, billed annually 1
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For teams of up to 5 people
$959 USD
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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