In 2021, 45 percent of executive professionals worldwide revealed that in their organization customer experience (CX) is one of the most important strategic performance measurements of an organization. During the survey, 53.7 percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.
Top strategic performance measurements according to professionals worldwide in 2021, by region
Multiple answers were possible. To retrieve the data, select the 1.b question.
This question was phrased by the source as follows: "What are your organizations' top three indicators of strategic performances?"
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NTT. (September 22, 2021). Top strategic performance measurements according to professionals worldwide in 2021, by region [Graph]. In Statista. Retrieved December 18, 2024, from https://www.statista.com/statistics/1082243/strategic-performance-measurement-executive-team-worldwide/
NTT. "Top strategic performance measurements according to professionals worldwide in 2021, by region." Chart. September 22, 2021. Statista. Accessed December 18, 2024. https://www.statista.com/statistics/1082243/strategic-performance-measurement-executive-team-worldwide/
NTT. (2021). Top strategic performance measurements according to professionals worldwide in 2021, by region. Statista. Statista Inc.. Accessed: December 18, 2024. https://www.statista.com/statistics/1082243/strategic-performance-measurement-executive-team-worldwide/
NTT. "Top Strategic Performance Measurements According to Professionals Worldwide in 2021, by Region." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1082243/strategic-performance-measurement-executive-team-worldwide/
NTT, Top strategic performance measurements according to professionals worldwide in 2021, by region Statista, https://www.statista.com/statistics/1082243/strategic-performance-measurement-executive-team-worldwide/ (last visited December 18, 2024)
Top strategic performance measurements according to professionals worldwide in 2021, by region [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1082243/strategic-performance-measurement-executive-team-worldwide/
