In 2018, 68.8 percent of B2C sales organizations stated that they thought customer analytics will reshape their customer experience (CX) in the next five years. During the survey, 46.5 percent of organizations revealed that employee engagement in CX is reactive, driven by an organization wide culture framework.
Factors organizations believe will reshape the CX worldwide in 2018, by service type
The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication. Multiple answers were possible.
To retrieve the data, click on CX transformation and select the 1.12 question, apply Service type as a filter and press View each service type as a separate chart.
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NTT. (December 17, 2019). Factors organizations believe will reshape the CX worldwide in 2018, by service type [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1082219/factors-reshaping-contact-center-industry-worldwide-service-type/
NTT. "Factors organizations believe will reshape the CX worldwide in 2018, by service type ." Chart. December 17, 2019. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1082219/factors-reshaping-contact-center-industry-worldwide-service-type/
NTT. (2019). Factors organizations believe will reshape the CX worldwide in 2018, by service type . Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1082219/factors-reshaping-contact-center-industry-worldwide-service-type/
NTT. "Factors Organizations Believe Will Reshape The Cx Worldwide in 2018, by Service Type ." Statista, Statista Inc., 17 Dec 2019, https://www.statista.com/statistics/1082219/factors-reshaping-contact-center-industry-worldwide-service-type/
NTT, Factors organizations believe will reshape the CX worldwide in 2018, by service type Statista, https://www.statista.com/statistics/1082219/factors-reshaping-contact-center-industry-worldwide-service-type/ (last visited December 22, 2024)
Factors organizations believe will reshape the CX worldwide in 2018, by service type [Graph], NTT, December 17, 2019. [Online]. Available: https://www.statista.com/statistics/1082219/factors-reshaping-contact-center-industry-worldwide-service-type/
