Factors organizations believe will reshape the CX worldwide by service type 2018

Factors organizations believe will reshape the CX worldwide in 2018, by service type

CharacteristicCustomer analyticsArtificial intelligenceDigital integrationService personalizationRobotic process automationRe-inventing our operating modelProactive automationEmerging technology systemsEvolving technology architecturesNatural voice interfacesCybersecurity threatsOther
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Statistic: Factors organizations believe will reshape the CX worldwide in 2018, by service type
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Sources

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Release date

2019

Region

Worldwide

Survey time period

April 15 to July 15, 2018

Number of respondents

1,109 respondents

Method of interview

Questionnaire

Supplementary notes

The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication. Multiple answers were possible.
To retrieve the data, click on CX transformation and select the 1.12 question, apply Service type as a filter and press View each service type as a separate chart.

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Overview

5

Marketers' perspective

7

Effectiveness

4

Customers' perspective

5

Further related statistics

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