In 2021, 71 percent of automotive sector organizations stated that they thought employee enhancement will reshape their customer experience (CX) in the next year. During the survey, 45 percent of respondents revealed that in their company employees are highly engaged in CX.
Factors organizations believe will reshape customer experience (CX) worldwide in 2021, by sector
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To retrieve the data, select question 9, apply Sector as a filter and press View each sector as a separate chart.
This question was phrased by the source as follows: "What will do most to reshape and improve your CX capability in the next year?"
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NTT. (September 22, 2021). Factors organizations believe will reshape customer experience (CX) worldwide in 2021, by sector [Graph]. In Statista. Retrieved November 05, 2024, from https://www.statista.com/statistics/1082153/factors-reshaping-contact-center-industry-worldwide-sector/
NTT. "Factors organizations believe will reshape customer experience (CX) worldwide in 2021, by sector." Chart. September 22, 2021. Statista. Accessed November 05, 2024. https://www.statista.com/statistics/1082153/factors-reshaping-contact-center-industry-worldwide-sector/
NTT. (2021). Factors organizations believe will reshape customer experience (CX) worldwide in 2021, by sector. Statista. Statista Inc.. Accessed: November 05, 2024. https://www.statista.com/statistics/1082153/factors-reshaping-contact-center-industry-worldwide-sector/
NTT. "Factors Organizations Believe Will Reshape Customer Experience (Cx) Worldwide in 2021, by Sector." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1082153/factors-reshaping-contact-center-industry-worldwide-sector/
NTT, Factors organizations believe will reshape customer experience (CX) worldwide in 2021, by sector Statista, https://www.statista.com/statistics/1082153/factors-reshaping-contact-center-industry-worldwide-sector/ (last visited November 05, 2024)
Factors organizations believe will reshape customer experience (CX) worldwide in 2021, by sector [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1082153/factors-reshaping-contact-center-industry-worldwide-sector/
