In 2021, 62.8 percent of organizations in Australia stated that they thought employee enablement will reshape and improve their customer experience (CX) in the next year. During the survey, 45 percent of organizations revealed that their employees are highly engagement in CX.
Factors organizations believe will reshape their customer experience (CX) in the next year worldwide in 2021, by country
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To retrieve the data, select question 9, apply Country as a filter and press View each country as a separate chart.
This question was phrased by the source as follows: "What will do most to reshape and improve your CX capability in the next year?"
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NTT. (September 22, 2021). Factors organizations believe will reshape their customer experience (CX) in the next year worldwide in 2021, by country [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1082067/factors-reshaping-contact-center-industry-worldwide-country/
NTT. "Factors organizations believe will reshape their customer experience (CX) in the next year worldwide in 2021, by country." Chart. September 22, 2021. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1082067/factors-reshaping-contact-center-industry-worldwide-country/
NTT. (2021). Factors organizations believe will reshape their customer experience (CX) in the next year worldwide in 2021, by country. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1082067/factors-reshaping-contact-center-industry-worldwide-country/
NTT. "Factors Organizations Believe Will Reshape Their Customer Experience (Cx) in The next Year Worldwide in 2021, by Country." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1082067/factors-reshaping-contact-center-industry-worldwide-country/
NTT, Factors organizations believe will reshape their customer experience (CX) in the next year worldwide in 2021, by country Statista, https://www.statista.com/statistics/1082067/factors-reshaping-contact-center-industry-worldwide-country/ (last visited December 22, 2024)
Factors organizations believe will reshape their customer experience (CX) in the next year worldwide in 2021, by country [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1082067/factors-reshaping-contact-center-industry-worldwide-country/
