In 2021, roughly 55 percent of professionals in the automotive sector worldwide stated that employees in their organization are highly engaged in delivering customer experience (CX). During the survey, 25.3 percent of customers rated organizations' CX capability seven out of ten (7/10).
Employees' engagement in delivering customer experience (CX) worldwide in 2021, by sector
To retrieve the data, select the 11 question, apply Sector as a filter and press View each sector as a separate chart.
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements for your organization? ... Employees are highly engaged in delivering CX".
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NTT. (September 22, 2021). Employees' engagement in delivering customer experience (CX) worldwide in 2021, by sector [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1081961/employee-engagement-delivering-cx-sector/
NTT. "Employees' engagement in delivering customer experience (CX) worldwide in 2021, by sector." Chart. September 22, 2021. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1081961/employee-engagement-delivering-cx-sector/
NTT. (2021). Employees' engagement in delivering customer experience (CX) worldwide in 2021, by sector. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1081961/employee-engagement-delivering-cx-sector/
NTT. "Employees' Engagement in Delivering Customer Experience (Cx) Worldwide in 2021, by Sector." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1081961/employee-engagement-delivering-cx-sector/
NTT, Employees' engagement in delivering customer experience (CX) worldwide in 2021, by sector Statista, https://www.statista.com/statistics/1081961/employee-engagement-delivering-cx-sector/ (last visited December 22, 2024)
Employees' engagement in delivering customer experience (CX) worldwide in 2021, by sector [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1081961/employee-engagement-delivering-cx-sector/
