In 2021, almost 52 percent of professionals in the Americas stated that employee in their organization are highly engaged in delivering customer experience (CX). During the survey, 25.3 percent of customers rated organizations' CX capability seven out of ten (7/10).
Employees' engagement in delivering customer experience (CX) worldwide in 2021, by region
Characteristic
Highly engaged
Somewhat engaged
Somewhat not engaged
Not engaged
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This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements for your organization? ... Employees are highly engaged in delivering CX".
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NTT. (September 22, 2021). Employees' engagement in delivering customer experience (CX) worldwide in 2021, by region [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1081927/employee-engagement-delivering-cx-region/
NTT. "Employees' engagement in delivering customer experience (CX) worldwide in 2021, by region." Chart. September 22, 2021. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1081927/employee-engagement-delivering-cx-region/
NTT. (2021). Employees' engagement in delivering customer experience (CX) worldwide in 2021, by region. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1081927/employee-engagement-delivering-cx-region/
NTT. "Employees' Engagement in Delivering Customer Experience (Cx) Worldwide in 2021, by Region." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1081927/employee-engagement-delivering-cx-region/
NTT, Employees' engagement in delivering customer experience (CX) worldwide in 2021, by region Statista, https://www.statista.com/statistics/1081927/employee-engagement-delivering-cx-region/ (last visited August 24, 2024)
Employees' engagement in delivering customer experience (CX) worldwide in 2021, by region [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1081927/employee-engagement-delivering-cx-region/