In 2018, 31.8 percent of customers of B2C customer services rated the organizations' customer experience (CX) capability seven out of ten (7/10). During the survey, 70.7 percent of organizations stated that ease of resolution is the most important CX service factor enhancing customer satisfaction.
CX capability evaluation of organizations by customers worldwide in 2018, by service type
The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication. To retrieve the data, click on CX transformation and select the 1.10 question, apply Service type as a filter and press View each service type as a separate chart.
Rating is done on a scale from zero (poor) to ten (excellent).
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NTT. (December 11, 2019). CX capability evaluation of organizations by customers worldwide in 2018, by service type [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1081816/cx-capability-evaluation-customers-worldwide-service-type/
NTT. "CX capability evaluation of organizations by customers worldwide in 2018, by service type ." Chart. December 11, 2019. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1081816/cx-capability-evaluation-customers-worldwide-service-type/
NTT. (2019). CX capability evaluation of organizations by customers worldwide in 2018, by service type . Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1081816/cx-capability-evaluation-customers-worldwide-service-type/
NTT. "Cx Capability Evaluation of Organizations by Customers Worldwide in 2018, by Service Type ." Statista, Statista Inc., 11 Dec 2019, https://www.statista.com/statistics/1081816/cx-capability-evaluation-customers-worldwide-service-type/
NTT, CX capability evaluation of organizations by customers worldwide in 2018, by service type Statista, https://www.statista.com/statistics/1081816/cx-capability-evaluation-customers-worldwide-service-type/ (last visited December 22, 2024)
CX capability evaluation of organizations by customers worldwide in 2018, by service type [Graph], NTT, December 11, 2019. [Online]. Available: https://www.statista.com/statistics/1081816/cx-capability-evaluation-customers-worldwide-service-type/
