In 2019, 31.2 percent of customers in the United States rated the organizations' customer experience (CX) capability seven out of ten (7/10). As of 2018, 70.7 percent of organizations stated that ease of resolution is the most important CX service factor enhancing customer satisfaction.
CX capability evaluation of organizations by customers worldwide in 2019, by country
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Rating is done on a scale from zero (poor) to ten (excellent).
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NTT. (March 31, 2020). CX capability evaluation of organizations by customers worldwide in 2019, by country [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1081747/cx-capability-evaluation-customers-worldwide-country/
NTT. "CX capability evaluation of organizations by customers worldwide in 2019, by country." Chart. March 31, 2020. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1081747/cx-capability-evaluation-customers-worldwide-country/
NTT. (2020). CX capability evaluation of organizations by customers worldwide in 2019, by country. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1081747/cx-capability-evaluation-customers-worldwide-country/
NTT. "Cx Capability Evaluation of Organizations by Customers Worldwide in 2019, by Country." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1081747/cx-capability-evaluation-customers-worldwide-country/
NTT, CX capability evaluation of organizations by customers worldwide in 2019, by country Statista, https://www.statista.com/statistics/1081747/cx-capability-evaluation-customers-worldwide-country/ (last visited July 22, 2024)
CX capability evaluation of organizations by customers worldwide in 2019, by country [Graph], NTT, March 31, 2020. [Online]. Available: https://www.statista.com/statistics/1081747/cx-capability-evaluation-customers-worldwide-country/