In 2021, 17.1 percent of customers in the Americas region rated the organizations' customer experience (CX) capability ten out of ten (7/10). As of 2018, 70.7 percent of organizations stated that ease of resolution is the most important CX service factor enhancing customer satisfaction.
Customer experience (CX) capability evaluation of organizations by customers worldwide in 2021, by region
To retrieve the data, select question 3, apply Region as a filter and press View each region as a separate chart.
Rating is done on a scale from zero (poor) to ten (excellent).
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NTT. (September 22, 2021). Customer experience (CX) capability evaluation of organizations by customers worldwide in 2021, by region [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/1081729/cx-capability-evaluation-customers-worldwide-region/
NTT. "Customer experience (CX) capability evaluation of organizations by customers worldwide in 2021, by region." Chart. September 22, 2021. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/1081729/cx-capability-evaluation-customers-worldwide-region/
NTT. (2021). Customer experience (CX) capability evaluation of organizations by customers worldwide in 2021, by region. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/1081729/cx-capability-evaluation-customers-worldwide-region/
NTT. "Customer Experience (Cx) Capability Evaluation of Organizations by Customers Worldwide in 2021, by Region." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1081729/cx-capability-evaluation-customers-worldwide-region/
NTT, Customer experience (CX) capability evaluation of organizations by customers worldwide in 2021, by region Statista, https://www.statista.com/statistics/1081729/cx-capability-evaluation-customers-worldwide-region/ (last visited December 30, 2024)
Customer experience (CX) capability evaluation of organizations by customers worldwide in 2021, by region [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1081729/cx-capability-evaluation-customers-worldwide-region/
