In 2019, 25.9 percent of customers globally rated the organizations' customer experience (CX) capability seven out of ten (7/10). As of 2018, 70.7 percent of organizations stated that ease of resolution is the most important CX service factor enhancing customer satisfaction.
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NTT. (March 31, 2020). How do customers rate your CX capability? [Graph]. In Statista. Retrieved November 18, 2024, from https://www.statista.com/statistics/1081699/cx-capability-evaluation-customers-worldwide/
NTT. "How do customers rate your CX capability?." Chart. March 31, 2020. Statista. Accessed November 18, 2024. https://www.statista.com/statistics/1081699/cx-capability-evaluation-customers-worldwide/
NTT. (2020). How do customers rate your CX capability?. Statista. Statista Inc.. Accessed: November 18, 2024. https://www.statista.com/statistics/1081699/cx-capability-evaluation-customers-worldwide/
NTT. "How Do Customers Rate Your Cx Capability?." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1081699/cx-capability-evaluation-customers-worldwide/
NTT, How do customers rate your CX capability? Statista, https://www.statista.com/statistics/1081699/cx-capability-evaluation-customers-worldwide/ (last visited November 18, 2024)
How do customers rate your CX capability? [Graph], NTT, March 31, 2020. [Online]. Available: https://www.statista.com/statistics/1081699/cx-capability-evaluation-customers-worldwide/
