Top three CX impact factors of customer satisfaction worldwide by sector 2018

Published by Statista Research Department, Dec 10, 2024
In 2018, 66.7 percent of organizations in the travel and transportation sector revealed that agent knowledge is the most important customer experience (CX) service factor enhancing customer satisfaction. During the survey, 87.2 percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.

Top three CX services impact factors of customer satisfaction worldwide in 2018, by sector

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Release date

2019

Region

Worldwide

Survey time period

April 15 to July 15, 2018

Number of respondents

1,110 respondents

Method of interview

Questionnaire

Supplementary notes

The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication.
Three answers were possible.
To retrieve the data, click on CX transformation and select the 1.9 question, apply Sector as a filter and press View each sector as a separate chart.

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Overview

5

Marketers' perspective

7

Effectiveness

4

Customers' perspective

5

Further related statistics

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