In 2018, 70.7 percent of organizations worldwide revealed that ease of resolution is the most important customer experience (CX) service factor enhancing customer satisfaction. During the survey, 87.2 percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.
What are the top three factors that impact customer satisfaction with your CX services?
The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication. Three answers were possible. To retrieve the data, click on CX transformation and select the 1.9 question.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
NTT. (December 10, 2019). What are the top three factors that impact customer satisfaction with your CX services? [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1081491/top-three-factors-customer-satisfaction-worldwide/
NTT. "What are the top three factors that impact customer satisfaction with your CX services? ." Chart. December 10, 2019. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1081491/top-three-factors-customer-satisfaction-worldwide/
NTT. (2019). What are the top three factors that impact customer satisfaction with your CX services? . Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1081491/top-three-factors-customer-satisfaction-worldwide/
NTT. "What Are The Top Three Factors That Impact Customer Satisfaction with Your Cx Services? ." Statista, Statista Inc., 10 Dec 2019, https://www.statista.com/statistics/1081491/top-three-factors-customer-satisfaction-worldwide/
NTT, What are the top three factors that impact customer satisfaction with your CX services? Statista, https://www.statista.com/statistics/1081491/top-three-factors-customer-satisfaction-worldwide/ (last visited December 21, 2024)
What are the top three factors that impact customer satisfaction with your CX services? [Graph], NTT, December 10, 2019. [Online]. Available: https://www.statista.com/statistics/1081491/top-three-factors-customer-satisfaction-worldwide/
