In 2019, 66.4 percent of organizations in the technology sector revealed that improving customer experience (CX) capability leads to an increased customer loyalty and value. During the survey, 61.3 percent of organizations stated that business functions partially collaborate to define and design consistent CX.
Benefits from an improving CX capability on organizations worldwide in 2019, by sector
Characteristic
Increased customer loyalty (including value)
Increased revenue / profits
Improved employee experience
Reduction in costs
Unsure - unable to evidence benefits derived from CX
Multiple answers were possible. To retrieve the data, select the 1.6 question, apply Sector as a filter and press View each sector as a separate chart.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
NTT. (March 31, 2020). Benefits from an improving CX capability on organizations worldwide in 2019, by sector [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1081444/benefit-improved-cx-organization-worldwide-sector/
NTT. "Benefits from an improving CX capability on organizations worldwide in 2019, by sector." Chart. March 31, 2020. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1081444/benefit-improved-cx-organization-worldwide-sector/
NTT. (2020). Benefits from an improving CX capability on organizations worldwide in 2019, by sector. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1081444/benefit-improved-cx-organization-worldwide-sector/
NTT. "Benefits from An Improving Cx Capability on Organizations Worldwide in 2019, by Sector." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1081444/benefit-improved-cx-organization-worldwide-sector/
NTT, Benefits from an improving CX capability on organizations worldwide in 2019, by sector Statista, https://www.statista.com/statistics/1081444/benefit-improved-cx-organization-worldwide-sector/ (last visited December 21, 2024)
Benefits from an improving CX capability on organizations worldwide in 2019, by sector [Graph], NTT, March 31, 2020. [Online]. Available: https://www.statista.com/statistics/1081444/benefit-improved-cx-organization-worldwide-sector/
