In 2021, 58.1 percent of organizations in the automotive sector revealed that their individual business functions were strongly integrated to define customer journey and design customer experience (CX). During the survey, 35 percent of organizations stated that board level executives are responsible for all CX.
Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector
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This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements for your organization? ... Individual business functions collaborate to define customer journeys and design CX. "
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NTT. (September 22, 2021). Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1081172/collaboration-business-functions-design-customer-experience-worldwide-sector/
NTT. "Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector." Chart. September 22, 2021. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1081172/collaboration-business-functions-design-customer-experience-worldwide-sector/
NTT. (2021). Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1081172/collaboration-business-functions-design-customer-experience-worldwide-sector/
NTT. "Degree of Collaboration between Individual Business Functions within Organizations Worldwide to Define Customer Journeys and Design Customer Experience (Cx) in 2021, by Sector." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1081172/collaboration-business-functions-design-customer-experience-worldwide-sector/
NTT, Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector Statista, https://www.statista.com/statistics/1081172/collaboration-business-functions-design-customer-experience-worldwide-sector/ (last visited November 21, 2024)
Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021, by sector [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1081172/collaboration-business-functions-design-customer-experience-worldwide-sector/
