In 2019, 70 percent of organizations in America revealed that they design customer experience (CX) through the partial collaboration between business functions. During the survey, 35 percent of organizations stated that board level executives are responsible for all CX.
Collaboration of business functions with other to design CX worldwide in 2019, by region
Characteristic
CX design is centralized integrated organizational wide
Full collaboration across all business functions
Partial collaboration between business functions
No collaboration between business functions
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NTT. (March 31, 2020). Collaboration of business functions with other to design CX worldwide in 2019, by region [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1081136/collaboration-business-functions-design-customer-experience-worldwide-region/
NTT. "Collaboration of business functions with other to design CX worldwide in 2019, by region." Chart. March 31, 2020. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1081136/collaboration-business-functions-design-customer-experience-worldwide-region/
NTT. (2020). Collaboration of business functions with other to design CX worldwide in 2019, by region. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1081136/collaboration-business-functions-design-customer-experience-worldwide-region/
NTT. "Collaboration of Business Functions with Other to Design Cx Worldwide in 2019, by Region." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1081136/collaboration-business-functions-design-customer-experience-worldwide-region/
NTT, Collaboration of business functions with other to design CX worldwide in 2019, by region Statista, https://www.statista.com/statistics/1081136/collaboration-business-functions-design-customer-experience-worldwide-region/ (last visited August 24, 2024)
Collaboration of business functions with other to design CX worldwide in 2019, by region [Graph], NTT, March 31, 2020. [Online]. Available: https://www.statista.com/statistics/1081136/collaboration-business-functions-design-customer-experience-worldwide-region/