In 2019, 70 percent of organizations in America revealed that they design customer experience (CX) through the partial collaboration between business functions. During the survey, 35 percent of organizations stated that board level executives are responsible for all CX.
Collaboration of business functions with other to design CX worldwide in 2019, by region
Characteristic
CX design is centralized integrated organizational wide
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NTT. (March 31, 2020). Collaboration of business functions with other to design CX worldwide in 2019, by region [Graph]. In Statista. Retrieved November 18, 2024, from https://www.statista.com/statistics/1081136/collaboration-business-functions-design-customer-experience-worldwide-region/
NTT. "Collaboration of business functions with other to design CX worldwide in 2019, by region." Chart. March 31, 2020. Statista. Accessed November 18, 2024. https://www.statista.com/statistics/1081136/collaboration-business-functions-design-customer-experience-worldwide-region/
NTT. (2020). Collaboration of business functions with other to design CX worldwide in 2019, by region. Statista. Statista Inc.. Accessed: November 18, 2024. https://www.statista.com/statistics/1081136/collaboration-business-functions-design-customer-experience-worldwide-region/
NTT. "Collaboration of Business Functions with Other to Design Cx Worldwide in 2019, by Region." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1081136/collaboration-business-functions-design-customer-experience-worldwide-region/
NTT, Collaboration of business functions with other to design CX worldwide in 2019, by region Statista, https://www.statista.com/statistics/1081136/collaboration-business-functions-design-customer-experience-worldwide-region/ (last visited November 18, 2024)
Collaboration of business functions with other to design CX worldwide in 2019, by region [Graph], NTT, March 31, 2020. [Online]. Available: https://www.statista.com/statistics/1081136/collaboration-business-functions-design-customer-experience-worldwide-region/
