In 2021, 48 percent of organizations worldwide revealed that business functions partially collaborate to define and design consistent customer experience (CX). During the survey, 35 percent of organizations stated that board level executives are responsible for all CX.
Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021
To retrieve the data, select the 11 question.
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements for your organization? ... Individual business functions collaborate to define customer journeys and design CX. "
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
NTT. (September 22, 2021). Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1081096/collaboration-business-functions-design-customer-experience-worldwide/
NTT. "Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021." Chart. September 22, 2021. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1081096/collaboration-business-functions-design-customer-experience-worldwide/
NTT. (2021). Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1081096/collaboration-business-functions-design-customer-experience-worldwide/
NTT. "Degree of Collaboration between Individual Business Functions within Organizations Worldwide to Define Customer Journeys and Design Customer Experience (Cx) in 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1081096/collaboration-business-functions-design-customer-experience-worldwide/
NTT, Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021 Statista, https://www.statista.com/statistics/1081096/collaboration-business-functions-design-customer-experience-worldwide/ (last visited December 22, 2024)
Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1081096/collaboration-business-functions-design-customer-experience-worldwide/
