Collaboration of business functions with other to design CX worldwide 2021

Published by
Valentina Dencheva,
Aug 24, 2023
In 2021, 48 percent of organizations worldwide revealed that business functions partially collaborate to define and design consistent customer experience (CX). During the survey, 35 percent of organizations stated that board level executives are responsible for all CX.

Degree of collaboration between individual business functions within organizations worldwide to define customer journeys and design customer experience (CX) in 2021

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Release date

September 2021

Region

Worldwide

Survey time period

May and June, 2021

Number of respondents

1,359 professionals

Method of interview

Questionnaire

Supplementary notes

To retrieve the data, select the 11 question.
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements for your organization? ... Individual business functions collaborate to define customer journeys and design CX. "

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