In 2019, 50.9 percent of organizations in the professional services sector revealed that a board level manager is responsible for customer experience (CX) within the organization. During the survey, 29.5 percent of organizations stated that one of the most important drivers of CX is improving customer engagement.
Responsible parties for CX within organizations worldwide in 2019, by sector
Characteristic
Board level executive
Non-board level manager
Separate manager responsible for each contact channel
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
NTT. (March 31, 2020). Responsible parties for CX within organizations worldwide in 2019, by sector [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/1081046/overall-responsible-customer-experience-worldwide-sector/
NTT. "Responsible parties for CX within organizations worldwide in 2019, by sector." Chart. March 31, 2020. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/1081046/overall-responsible-customer-experience-worldwide-sector/
NTT. (2020). Responsible parties for CX within organizations worldwide in 2019, by sector. Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/1081046/overall-responsible-customer-experience-worldwide-sector/
NTT. "Responsible Parties for Cx within Organizations Worldwide in 2019, by Sector." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1081046/overall-responsible-customer-experience-worldwide-sector/
NTT, Responsible parties for CX within organizations worldwide in 2019, by sector Statista, https://www.statista.com/statistics/1081046/overall-responsible-customer-experience-worldwide-sector/ (last visited November 23, 2024)
Responsible parties for CX within organizations worldwide in 2019, by sector [Graph], NTT, March 31, 2020. [Online]. Available: https://www.statista.com/statistics/1081046/overall-responsible-customer-experience-worldwide-sector/
