In 2019, 50.9 percent of organizations in the professional services sector revealed that a board level manager is responsible for customer experience (CX) within the organization. During the survey, 29.5 percent of organizations stated that one of the most important drivers of CX is improving customer engagement.
Responsible parties for CX within organizations worldwide in 2019, by sector
Characteristic
Board level executive
Non-board level manager
Separate manager responsible for each contact channel
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NTT. (March 31, 2020). Responsible parties for CX within organizations worldwide in 2019, by sector [Graph]. In Statista. Retrieved November 04, 2024, from https://www.statista.com/statistics/1081046/overall-responsible-customer-experience-worldwide-sector/
NTT. "Responsible parties for CX within organizations worldwide in 2019, by sector." Chart. March 31, 2020. Statista. Accessed November 04, 2024. https://www.statista.com/statistics/1081046/overall-responsible-customer-experience-worldwide-sector/
NTT. (2020). Responsible parties for CX within organizations worldwide in 2019, by sector. Statista. Statista Inc.. Accessed: November 04, 2024. https://www.statista.com/statistics/1081046/overall-responsible-customer-experience-worldwide-sector/
NTT. "Responsible Parties for Cx within Organizations Worldwide in 2019, by Sector." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1081046/overall-responsible-customer-experience-worldwide-sector/
NTT, Responsible parties for CX within organizations worldwide in 2019, by sector Statista, https://www.statista.com/statistics/1081046/overall-responsible-customer-experience-worldwide-sector/ (last visited November 04, 2024)
Responsible parties for CX within organizations worldwide in 2019, by sector [Graph], NTT, March 31, 2020. [Online]. Available: https://www.statista.com/statistics/1081046/overall-responsible-customer-experience-worldwide-sector/
