In 2021, 67.5 percent of organizations in the United States revealed that CX-dedicated board managers holds overall responsibility for customer experience (CX) within the organization. During the survey, 48.3 percent of organizations stated that one of the most important outcomes of CX is increased customer engagement.
Responsible parties for customer experience (CX) within organizations worldwide in 2021, by country
Adjust the presentation of the statistic and data points.
Share the statistic on social media channels or embed the statistic in your
website using "Embed Code", where available.
Cite this statistic and select one of the following formats: APA, Chicago, Harvard, MLA & Bluebook.
Print the statistic including description and metadata.
Chart type
Responsible parties for customer experience (CX) within organizations worldwide in 2021, by country
Share this statistic
You have no right to use this feature.
Make sure to contact us if you are interested in scientific citation.
You can upgrade your account to enable this functionality for all statistics.
This feature is not available with your current account.Request access
To retrieve the data, select question 7, apply Country as a filter and press View each country as a separate chart.
This question was phrased by the source as follows: "Who holds overall accountability for CX within your organization?"
Statista has been my savior on several occasions.
The site is easy to maneuver and the data is in a format that can
go right into a report or presentation.
Learn more about how Statista can support your business.
NTT. (September 22, 2021). Responsible parties for customer experience (CX) within organizations worldwide in 2021, by country [Graph]. In Statista. Retrieved March 14, 2025, from https://www.statista.com/statistics/1081035/overall-responsible-customer-experience-worldwide-country/
NTT. "Responsible parties for customer experience (CX) within organizations worldwide in 2021, by country." Chart. September 22, 2021. Statista. Accessed March 14, 2025. https://www.statista.com/statistics/1081035/overall-responsible-customer-experience-worldwide-country/
NTT. (2021). Responsible parties for customer experience (CX) within organizations worldwide in 2021, by country. Statista. Statista Inc.. Accessed: March 14, 2025. https://www.statista.com/statistics/1081035/overall-responsible-customer-experience-worldwide-country/
NTT. "Responsible Parties for Customer Experience (Cx) within Organizations Worldwide in 2021, by Country." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1081035/overall-responsible-customer-experience-worldwide-country/
NTT, Responsible parties for customer experience (CX) within organizations worldwide in 2021, by country Statista, https://www.statista.com/statistics/1081035/overall-responsible-customer-experience-worldwide-country/ (last visited March 14, 2025)
Responsible parties for customer experience (CX) within organizations worldwide in 2021, by country [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1081035/overall-responsible-customer-experience-worldwide-country/
Profit from additional features with an Employee Account
Please create an employee account to be able to mark statistics as favorites.
Then you can access your favorite statistics via the star in the header.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
