In 2021, 66.7 percent of professionals in the Philippines revealed that within their organization strategy and operating models are strongly aligned to deliver and optimize customer experience (CX). During the survey, 29.5 percent of organizations stated that one of the most important drivers of CX is improving customer engagement.
Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021, by region
To retrieve the data select the 11 question, apply Country as a filter and press View each country as a separate chart.
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements? ... Strategy and operating models are aligned to deliver and optimize CX."
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
NTT. (September 22, 2021). Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021, by region [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1080920/organizations-strategy-aligned-deliver-cx-worldwide-country/
NTT. "Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021, by region." Chart. September 22, 2021. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1080920/organizations-strategy-aligned-deliver-cx-worldwide-country/
NTT. (2021). Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021, by region. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1080920/organizations-strategy-aligned-deliver-cx-worldwide-country/
NTT. "Extent of Alignment between Strategy and Operating Models to Deliver and Optimize Customer Experience (Cx) in Organizations Worldwide in 2021, by Region." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1080920/organizations-strategy-aligned-deliver-cx-worldwide-country/
NTT, Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021, by region Statista, https://www.statista.com/statistics/1080920/organizations-strategy-aligned-deliver-cx-worldwide-country/ (last visited November 21, 2024)
Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021, by region [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1080920/organizations-strategy-aligned-deliver-cx-worldwide-country/
