In 2021, 45.6 percent of professionals worldwide declared that in their organization strategy and operating models are strongly aligned to deliver and optimize customer experience (CX) . During the survey, 29.5 percent of organizations stated that one of the most important drivers of CX is improving customer engagement.
Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021
To retrieve the data, click on CX : strategy and select question 2.
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements? ... Strategy and operating models are aligned to deliver and optimize CX."
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NTT. (September 22, 2021). Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021 [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/1080833/organizations-strategy-aligned-deliver-cx-worldwide/
NTT. "Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021." Chart. September 22, 2021. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/1080833/organizations-strategy-aligned-deliver-cx-worldwide/
NTT. (2021). Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021. Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/1080833/organizations-strategy-aligned-deliver-cx-worldwide/
NTT. "Extent of Alignment between Strategy and Operating Models to Deliver and Optimize Customer Experience (Cx) in Organizations Worldwide in 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1080833/organizations-strategy-aligned-deliver-cx-worldwide/
NTT, Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021 Statista, https://www.statista.com/statistics/1080833/organizations-strategy-aligned-deliver-cx-worldwide/ (last visited November 23, 2024)
Extent of alignment between strategy and operating models to deliver and optimize customer experience (CX) in organizations worldwide in 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1080833/organizations-strategy-aligned-deliver-cx-worldwide/
