In 2018, 41.5 percent of B2C customer services organizations worldwide revealed that one of the most important drivers of customer experience (CX) is building customer trust/ loyalty. During the survey, 66.4 percent of organizations stated that they are fairly satisfied with their organizations' current CX capability.
Most important thing about CX for organizations worldwide in 2018, by service type
Characteristic
Builds customer trust/ loyalty
CX is the only way we can differentiate ourselves from competition
The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication. To retrieve the data click on CX transformation, select the 1.4 question, apply Service type as a filter and press View each service type as a separate chart.
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NTT. (December 9, 2019). Most important thing about CX for organizations worldwide in 2018, by service type [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1080823/drivers-customer-experience-organizations-worldwide-service-type/
NTT. "Most important thing about CX for organizations worldwide in 2018, by service type." Chart. December 9, 2019. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1080823/drivers-customer-experience-organizations-worldwide-service-type/
NTT. (2019). Most important thing about CX for organizations worldwide in 2018, by service type. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1080823/drivers-customer-experience-organizations-worldwide-service-type/
NTT. "Most Important Thing about Cx for Organizations Worldwide in 2018, by Service Type." Statista, Statista Inc., 9 Dec 2019, https://www.statista.com/statistics/1080823/drivers-customer-experience-organizations-worldwide-service-type/
NTT, Most important thing about CX for organizations worldwide in 2018, by service type Statista, https://www.statista.com/statistics/1080823/drivers-customer-experience-organizations-worldwide-service-type/ (last visited December 22, 2024)
Most important thing about CX for organizations worldwide in 2018, by service type [Graph], NTT, December 9, 2019. [Online]. Available: https://www.statista.com/statistics/1080823/drivers-customer-experience-organizations-worldwide-service-type/
