In 2021, 46.9 percent of public sector organizations worldwide revealed that one of the most important outcomes experienced from evolving customer experience (CX) is the improvement of employee experience. During the survey, 45.3 percent of organizations stated that they are partially satisfied with their organizations' current CX capability.
Main outcomes from evolving customer experience (CX) strategy for organizations worldwide 2021, by sector
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This question was phrased by the source as follows "in the last 12 months. which, if any, of the following can your organization evidence as outcomes from your evolving CX strategy?"
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NTT. (September 22, 2021). Main outcomes from evolving customer experience (CX) strategy for organizations worldwide 2021, by sector [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1080801/drivers-customer-experience-organizations-worldwide-sector/
NTT. "Main outcomes from evolving customer experience (CX) strategy for organizations worldwide 2021, by sector ." Chart. September 22, 2021. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1080801/drivers-customer-experience-organizations-worldwide-sector/
NTT. (2021). Main outcomes from evolving customer experience (CX) strategy for organizations worldwide 2021, by sector . Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1080801/drivers-customer-experience-organizations-worldwide-sector/
NTT. "Main Outcomes from Evolving Customer Experience (Cx) Strategy for Organizations Worldwide 2021, by Sector ." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1080801/drivers-customer-experience-organizations-worldwide-sector/
NTT, Main outcomes from evolving customer experience (CX) strategy for organizations worldwide 2021, by sector Statista, https://www.statista.com/statistics/1080801/drivers-customer-experience-organizations-worldwide-sector/ (last visited November 22, 2024)
Main outcomes from evolving customer experience (CX) strategy for organizations worldwide 2021, by sector [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1080801/drivers-customer-experience-organizations-worldwide-sector/
