In 2019, 29.2 percent of organizations in the United States revealed that for them one of the most important drivers of customer experience (CX) is increasing their brand value. During the survey, 62.9 percent of organizations stated that they are fairly satisfied with their organizations' current CX capability.
Most important thing about CX for organizations worldwide in 2019, by country
Characteristic
Improves customer engagement
Increases brand value / differentiates us from the competition
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NTT. (March 31, 2020). Most important thing about CX for organizations worldwide in 2019, by country [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1080779/drivers-customer-experience-organizations-worldwide-country/
NTT. "Most important thing about CX for organizations worldwide in 2019, by country." Chart. March 31, 2020. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1080779/drivers-customer-experience-organizations-worldwide-country/
NTT. (2020). Most important thing about CX for organizations worldwide in 2019, by country. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1080779/drivers-customer-experience-organizations-worldwide-country/
NTT. "Most Important Thing about Cx for Organizations Worldwide in 2019, by Country." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1080779/drivers-customer-experience-organizations-worldwide-country/
NTT, Most important thing about CX for organizations worldwide in 2019, by country Statista, https://www.statista.com/statistics/1080779/drivers-customer-experience-organizations-worldwide-country/ (last visited November 21, 2024)
Most important thing about CX for organizations worldwide in 2019, by country [Graph], NTT, March 31, 2020. [Online]. Available: https://www.statista.com/statistics/1080779/drivers-customer-experience-organizations-worldwide-country/
