In 2021, more than 48 percent of organizations worldwide revealed that for them one of the most important drivers of customer experience (CX) is improving customer engagement. During the survey, 45.7 percent of organizations stated that they are entirely satisfied with their organizations' current CX capability.
Main outcomes from evolving customer experience (CX) strategy for organizations worldwide 2021
To retrieve the data, select question 4. Multiple answers were possible.
This question was phrased by the source as follows "in the last 12 months. which, if any, of the following can your organization evidence as outcomes from your evolving CX strategy?"
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NTT. (September 22, 2021). Main outcomes from evolving customer experience (CX) strategy for organizations worldwide 2021 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1080672/drivers-customer-experience-organizations-worldwide/
NTT. "Main outcomes from evolving customer experience (CX) strategy for organizations worldwide 2021." Chart. September 22, 2021. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1080672/drivers-customer-experience-organizations-worldwide/
NTT. (2021). Main outcomes from evolving customer experience (CX) strategy for organizations worldwide 2021. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1080672/drivers-customer-experience-organizations-worldwide/
NTT. "Main Outcomes from Evolving Customer Experience (Cx) Strategy for Organizations Worldwide 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1080672/drivers-customer-experience-organizations-worldwide/
NTT, Main outcomes from evolving customer experience (CX) strategy for organizations worldwide 2021 Statista, https://www.statista.com/statistics/1080672/drivers-customer-experience-organizations-worldwide/ (last visited December 21, 2024)
Main outcomes from evolving customer experience (CX) strategy for organizations worldwide 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1080672/drivers-customer-experience-organizations-worldwide/
