In 2018, 72.9 percent of B2C sales organizations organizations revealed that they are fairly satisfied with their organizations' current CX capability. During the survey, 88.3 percent of organizations stated that they perceive customer experience as a competitive differentiator.
Share of organizations satisfied with its current CX capability worldwide in 2018, by service type
The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication.
To retrieve the data click on CX transformation, select the 1.3 question, apply Service type as a filter and press View each service type as a separate chart.
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NTT. (December 9, 2019). Share of organizations satisfied with its current CX capability worldwide in 2018, by service type [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1080653/share-organizations-satisfied-cx-capability-worldwide-service-type/
NTT. "Share of organizations satisfied with its current CX capability worldwide in 2018, by service type." Chart. December 9, 2019. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1080653/share-organizations-satisfied-cx-capability-worldwide-service-type/
NTT. (2019). Share of organizations satisfied with its current CX capability worldwide in 2018, by service type. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1080653/share-organizations-satisfied-cx-capability-worldwide-service-type/
NTT. "Share of Organizations Satisfied with Its Current Cx Capability Worldwide in 2018, by Service Type." Statista, Statista Inc., 9 Dec 2019, https://www.statista.com/statistics/1080653/share-organizations-satisfied-cx-capability-worldwide-service-type/
NTT, Share of organizations satisfied with its current CX capability worldwide in 2018, by service type Statista, https://www.statista.com/statistics/1080653/share-organizations-satisfied-cx-capability-worldwide-service-type/ (last visited December 22, 2024)
Share of organizations satisfied with its current CX capability worldwide in 2018, by service type [Graph], NTT, December 9, 2019. [Online]. Available: https://www.statista.com/statistics/1080653/share-organizations-satisfied-cx-capability-worldwide-service-type/
