In 2021, 55.4 percent of insurance sector organizations revealed that they are very satisfied with their organizations' current CX capability. During the survey, 44.5 percent of organizations stated that they perceive customer experience as a primary competitive differentiator.
Share of organizations fully or partially satisfied with their current customer experience (CX) capability worldwide in 2021, by sector
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This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements? ... Our organization is very satisfied with our current CX capability."
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NTT. (September 22, 2021). Share of organizations fully or partially satisfied with their current customer experience (CX) capability worldwide in 2021, by sector [Graph]. In Statista. Retrieved December 26, 2024, from https://www.statista.com/statistics/1080636/share-organizations-satisfied-cx-capability-worldwide-sector/
NTT. "Share of organizations fully or partially satisfied with their current customer experience (CX) capability worldwide in 2021, by sector." Chart. September 22, 2021. Statista. Accessed December 26, 2024. https://www.statista.com/statistics/1080636/share-organizations-satisfied-cx-capability-worldwide-sector/
NTT. (2021). Share of organizations fully or partially satisfied with their current customer experience (CX) capability worldwide in 2021, by sector. Statista. Statista Inc.. Accessed: December 26, 2024. https://www.statista.com/statistics/1080636/share-organizations-satisfied-cx-capability-worldwide-sector/
NTT. "Share of Organizations Fully or Partially Satisfied with Their Current Customer Experience (Cx) Capability Worldwide in 2021, by Sector." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1080636/share-organizations-satisfied-cx-capability-worldwide-sector/
NTT, Share of organizations fully or partially satisfied with their current customer experience (CX) capability worldwide in 2021, by sector Statista, https://www.statista.com/statistics/1080636/share-organizations-satisfied-cx-capability-worldwide-sector/ (last visited December 26, 2024)
Share of organizations fully or partially satisfied with their current customer experience (CX) capability worldwide in 2021, by sector [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1080636/share-organizations-satisfied-cx-capability-worldwide-sector/
