In 2019, 72.2 percent of organizations in Malaysia revealed that they are fairly satisfied with their organizations' current CX capability. During the survey, 58 percent of organizations stated that they perceive customer experience as a primary competitive differentiator.
Share of organizations satisfied with its current CX capability worldwide in 2019, by country
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NTT. (March 31, 2020). Share of organizations satisfied with its current CX capability worldwide in 2019, by country [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1080614/share-organizations-satisfied-cx-capability-worldwide-country/
NTT. "Share of organizations satisfied with its current CX capability worldwide in 2019, by country." Chart. March 31, 2020. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1080614/share-organizations-satisfied-cx-capability-worldwide-country/
NTT. (2020). Share of organizations satisfied with its current CX capability worldwide in 2019, by country. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1080614/share-organizations-satisfied-cx-capability-worldwide-country/
NTT. "Share of Organizations Satisfied with Its Current Cx Capability Worldwide in 2019, by Country." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1080614/share-organizations-satisfied-cx-capability-worldwide-country/
NTT, Share of organizations satisfied with its current CX capability worldwide in 2019, by country Statista, https://www.statista.com/statistics/1080614/share-organizations-satisfied-cx-capability-worldwide-country/ (last visited November 22, 2024)
Share of organizations satisfied with its current CX capability worldwide in 2019, by country [Graph], NTT, March 31, 2020. [Online]. Available: https://www.statista.com/statistics/1080614/share-organizations-satisfied-cx-capability-worldwide-country/
