In 2019, 68.8 percent of organizations in Middle East and Africa revealed that they are fairly satisfied with their organizations' current CX capability. During the survey, 88.3 percent of organizations stated that they perceive customer experience as a competitive differentiator.
Share of organizations satisfied with its current CX capability worldwide in 2019, by region
Characteristic
Very satisfied
Fairly satisfied
Fairly dissatisfied
Very dissatisfied
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NTT. (March 31, 2020). Share of organizations satisfied with its current CX capability worldwide in 2019, by region [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1080414/share-organizations-satisfied-cx-capability-worldwide-region/
NTT. "Share of organizations satisfied with its current CX capability worldwide in 2019, by region." Chart. March 31, 2020. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1080414/share-organizations-satisfied-cx-capability-worldwide-region/
NTT. (2020). Share of organizations satisfied with its current CX capability worldwide in 2019, by region. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1080414/share-organizations-satisfied-cx-capability-worldwide-region/
NTT. "Share of Organizations Satisfied with Its Current Cx Capability Worldwide in 2019, by Region." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1080414/share-organizations-satisfied-cx-capability-worldwide-region/
NTT, Share of organizations satisfied with its current CX capability worldwide in 2019, by region Statista, https://www.statista.com/statistics/1080414/share-organizations-satisfied-cx-capability-worldwide-region/ (last visited August 25, 2024)
Share of organizations satisfied with its current CX capability worldwide in 2019, by region [Graph], NTT, March 31, 2020. [Online]. Available: https://www.statista.com/statistics/1080414/share-organizations-satisfied-cx-capability-worldwide-region/