In 2021, 45.7 percent of professionals worldwide revealed that they are entirely satisfied with their organizations' current CX capability. During the survey, 44.5 percent of organizations stated that they perceive customer experience as a primary competitive differentiator.
Share of organizations fully or partially satisfied with their current customer experience (CX) capability worldwide in 2021
To retrieve the data, select the 1.2 question.
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements? ... Our organization is very satisfied with our current CX capability."
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NTT. (September 22, 2021). Share of organizations fully or partially satisfied with their current customer experience (CX) capability worldwide in 2021 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1080392/share-organizations-satisfied-cx-capability-worldwide/
NTT. "Share of organizations fully or partially satisfied with their current customer experience (CX) capability worldwide in 2021." Chart. September 22, 2021. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1080392/share-organizations-satisfied-cx-capability-worldwide/
NTT. (2021). Share of organizations fully or partially satisfied with their current customer experience (CX) capability worldwide in 2021. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1080392/share-organizations-satisfied-cx-capability-worldwide/
NTT. "Share of Organizations Fully or Partially Satisfied with Their Current Customer Experience (Cx) Capability Worldwide in 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1080392/share-organizations-satisfied-cx-capability-worldwide/
NTT, Share of organizations fully or partially satisfied with their current customer experience (CX) capability worldwide in 2021 Statista, https://www.statista.com/statistics/1080392/share-organizations-satisfied-cx-capability-worldwide/ (last visited December 22, 2024)
Share of organizations fully or partially satisfied with their current customer experience (CX) capability worldwide in 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1080392/share-organizations-satisfied-cx-capability-worldwide/
