In 2021, 64.7 percent of organizations in India revealed that they have a fully defined customer experience (CX) value. During the survey, 58.1 percent of organizations stated that they thought employee enablement will reshape their customer experience (CX) in the next year.
Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by country
Characteristic
CX value is fully defined
CX value is somewhat defined
CX value is somewhat not defined
CX value is not defined
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This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements to your organization? ... The value of CX is well defined across the organization."
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NTT. (September 22, 2021). Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by country [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1080347/extent-organizations-defined-strategic-value-cx-worldwide-country/
NTT. "Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by country." Chart. September 22, 2021. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1080347/extent-organizations-defined-strategic-value-cx-worldwide-country/
NTT. (2021). Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by country. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1080347/extent-organizations-defined-strategic-value-cx-worldwide-country/
NTT. "Extent to Which The Strategic Value of Cx Is Defined within Organizations Worldwide in 2021, by Country." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1080347/extent-organizations-defined-strategic-value-cx-worldwide-country/
NTT, Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by country Statista, https://www.statista.com/statistics/1080347/extent-organizations-defined-strategic-value-cx-worldwide-country/ (last visited July 22, 2024)
Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by country [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1080347/extent-organizations-defined-strategic-value-cx-worldwide-country/