In 2021, 64.7 percent of organizations in India revealed that they have a fully defined customer experience (CX) value. During the survey, 58.1 percent of organizations stated that they thought employee enablement will reshape their customer experience (CX) in the next year.
Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by country
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This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements to your organization? ... The value of CX is well defined across the organization."
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NTT. (September 22, 2021). Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by country [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1080347/extent-organizations-defined-strategic-value-cx-worldwide-country/
NTT. "Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by country." Chart. September 22, 2021. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1080347/extent-organizations-defined-strategic-value-cx-worldwide-country/
NTT. (2021). Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by country. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1080347/extent-organizations-defined-strategic-value-cx-worldwide-country/
NTT. "Extent to Which The Strategic Value of Cx Is Defined within Organizations Worldwide in 2021, by Country." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1080347/extent-organizations-defined-strategic-value-cx-worldwide-country/
NTT, Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by country Statista, https://www.statista.com/statistics/1080347/extent-organizations-defined-strategic-value-cx-worldwide-country/ (last visited November 21, 2024)
Extent to which the strategic value of CX is defined within organizations worldwide in 2021, by country [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1080347/extent-organizations-defined-strategic-value-cx-worldwide-country/
