In 2019, 15.5 percent of organizations in the Americas revealed that they have a fully defined and tracked value of CX, and that CX played a crucial role in their strategy. During the survey, 58.2 percent of organizations stated that they thought data management, visualization and analytics will reshape their customer experience (CX) in the next five years.
Extent to which the strategic value of CX is defined within organizations worldwide in 2019, by region
Characteristic
CX value is fully defined and tracked, and a crucial part of the organizational strategy
CX value is fully defined and tracked
CX value is partially defined and tracked
CX value is not formally defined and tracked
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NTT. (March 31, 2020). Extent to which the strategic value of CX is defined within organizations worldwide in 2019, by region [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1080328/extent-organizations-defined-strategic-value-cx-worldwide-region/
NTT. "Extent to which the strategic value of CX is defined within organizations worldwide in 2019, by region." Chart. March 31, 2020. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1080328/extent-organizations-defined-strategic-value-cx-worldwide-region/
NTT. (2020). Extent to which the strategic value of CX is defined within organizations worldwide in 2019, by region. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1080328/extent-organizations-defined-strategic-value-cx-worldwide-region/
NTT. "Extent to Which The Strategic Value of Cx Is Defined within Organizations Worldwide in 2019, by Region." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1080328/extent-organizations-defined-strategic-value-cx-worldwide-region/
NTT, Extent to which the strategic value of CX is defined within organizations worldwide in 2019, by region Statista, https://www.statista.com/statistics/1080328/extent-organizations-defined-strategic-value-cx-worldwide-region/ (last visited July 22, 2024)
Extent to which the strategic value of CX is defined within organizations worldwide in 2019, by region [Graph], NTT, March 31, 2020. [Online]. Available: https://www.statista.com/statistics/1080328/extent-organizations-defined-strategic-value-cx-worldwide-region/