In 2021, 43 percent of professionals worldwide revealed that customer experience (CX) in their organization is fully defined. During the survey, 45.1 percent of organizations stated that they thought artificial intelligence solutions will reshape their customer experience (CX) in the next five years.
Extent to which the strategic value of CX is defined within organizations worldwide in 2021
To retrieve the data, select the 1.11 question.
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements to your organization? ... The value of CX is well defined across the organization."
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NTT. (September 22, 2021). Extent to which the strategic value of CX is defined within organizations worldwide in 2021 [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1080195/extent-organizations-defined-strategic-value-cx-worldwide/
NTT. "Extent to which the strategic value of CX is defined within organizations worldwide in 2021." Chart. September 22, 2021. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1080195/extent-organizations-defined-strategic-value-cx-worldwide/
NTT. (2021). Extent to which the strategic value of CX is defined within organizations worldwide in 2021. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1080195/extent-organizations-defined-strategic-value-cx-worldwide/
NTT. "Extent to Which The Strategic Value of Cx Is Defined within Organizations Worldwide in 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1080195/extent-organizations-defined-strategic-value-cx-worldwide/
NTT, Extent to which the strategic value of CX is defined within organizations worldwide in 2021 Statista, https://www.statista.com/statistics/1080195/extent-organizations-defined-strategic-value-cx-worldwide/ (last visited November 22, 2024)
Extent to which the strategic value of CX is defined within organizations worldwide in 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1080195/extent-organizations-defined-strategic-value-cx-worldwide/
