In 2021, 43 percent of professionals worldwide revealed that customer experience (CX) in their organization is fully defined. During the survey, 45.1 percent of organizations stated that they thought artificial intelligence solutions will reshape their customer experience (CX) in the next five years.
Extent to which the strategic value of CX is defined within organizations worldwide in 2021
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Share of respondents
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This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements to your organization? ... The value of CX is well defined across the organization."
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NTT. (September 22, 2021). Extent to which the strategic value of CX is defined within organizations worldwide in 2021 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1080195/extent-organizations-defined-strategic-value-cx-worldwide/
NTT. "Extent to which the strategic value of CX is defined within organizations worldwide in 2021." Chart. September 22, 2021. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1080195/extent-organizations-defined-strategic-value-cx-worldwide/
NTT. (2021). Extent to which the strategic value of CX is defined within organizations worldwide in 2021. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1080195/extent-organizations-defined-strategic-value-cx-worldwide/
NTT. "Extent to Which The Strategic Value of Cx Is Defined within Organizations Worldwide in 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1080195/extent-organizations-defined-strategic-value-cx-worldwide/
NTT, Extent to which the strategic value of CX is defined within organizations worldwide in 2021 Statista, https://www.statista.com/statistics/1080195/extent-organizations-defined-strategic-value-cx-worldwide/ (last visited August 25, 2024)
Extent to which the strategic value of CX is defined within organizations worldwide in 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1080195/extent-organizations-defined-strategic-value-cx-worldwide/