The most common technology for voice communication used by outsourced contact centers in Ukraine in 2018 was caller identification, which was employed by 73 percent of them and partially implemented by nine percent. One quarter of surveyed service centers tested skill-based routing in the pilot phase.
Share of outsourced contact centers using voice communication technology in Ukraine in 2018, by type and implementation phase
Characteristic
Fully implemented
Partially implemented
Pilot phase
Introduction planned
No
Not anymore
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Ukrainian Contact Center Association. (November 30, 2019). Share of outsourced contact centers using voice communication technology in Ukraine in 2018, by type and implementation phase [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1079020/voice-communication-tech-use-in-outsourced-contact-centers-ukraine/
Ukrainian Contact Center Association. "Share of outsourced contact centers using voice communication technology in Ukraine in 2018, by type and implementation phase." Chart. November 30, 2019. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1079020/voice-communication-tech-use-in-outsourced-contact-centers-ukraine/
Ukrainian Contact Center Association. (2019). Share of outsourced contact centers using voice communication technology in Ukraine in 2018, by type and implementation phase. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1079020/voice-communication-tech-use-in-outsourced-contact-centers-ukraine/
Ukrainian Contact Center Association. "Share of Outsourced Contact Centers Using Voice Communication Technology in Ukraine in 2018, by Type and Implementation Phase." Statista, Statista Inc., 30 Nov 2019, https://www.statista.com/statistics/1079020/voice-communication-tech-use-in-outsourced-contact-centers-ukraine/
Ukrainian Contact Center Association, Share of outsourced contact centers using voice communication technology in Ukraine in 2018, by type and implementation phase Statista, https://www.statista.com/statistics/1079020/voice-communication-tech-use-in-outsourced-contact-centers-ukraine/ (last visited July 22, 2024)
Share of outsourced contact centers using voice communication technology in Ukraine in 2018, by type and implementation phase [Graph], Ukrainian Contact Center Association, November 30, 2019. [Online]. Available: https://www.statista.com/statistics/1079020/voice-communication-tech-use-in-outsourced-contact-centers-ukraine/