While all outsourced contact centers operating in Ukraine in 2019 used telephone for communication with customers, some of them also offered internet channels. More than 70 percent of the centers could be reached via a messenger application, while 82 percent could be approached in an online chat.
Share of outsourced contact centers in Ukraine in 2018, by communication channel used
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Ukrainian Contact Center Association. (November 30, 2019). Share of outsourced contact centers in Ukraine in 2018, by communication channel used [Graph]. In Statista. Retrieved December 24, 2024, from https://www.statista.com/statistics/1078992/ukraine-outsourced-contact-centers-channels/
Ukrainian Contact Center Association. "Share of outsourced contact centers in Ukraine in 2018, by communication channel used." Chart. November 30, 2019. Statista. Accessed December 24, 2024. https://www.statista.com/statistics/1078992/ukraine-outsourced-contact-centers-channels/
Ukrainian Contact Center Association. (2019). Share of outsourced contact centers in Ukraine in 2018, by communication channel used. Statista. Statista Inc.. Accessed: December 24, 2024. https://www.statista.com/statistics/1078992/ukraine-outsourced-contact-centers-channels/
Ukrainian Contact Center Association. "Share of Outsourced Contact Centers in Ukraine in 2018, by Communication Channel Used." Statista, Statista Inc., 30 Nov 2019, https://www.statista.com/statistics/1078992/ukraine-outsourced-contact-centers-channels/
Ukrainian Contact Center Association, Share of outsourced contact centers in Ukraine in 2018, by communication channel used Statista, https://www.statista.com/statistics/1078992/ukraine-outsourced-contact-centers-channels/ (last visited December 24, 2024)
Share of outsourced contact centers in Ukraine in 2018, by communication channel used [Graph], Ukrainian Contact Center Association, November 30, 2019. [Online]. Available: https://www.statista.com/statistics/1078992/ukraine-outsourced-contact-centers-channels/
