While all outsourced contact centers operating in Ukraine in 2019 used telephone for communication with customers, some of them also offered internet channels. More than 70 percent of the centers could be reached via a messenger application, while 82 percent could be approached in an online chat.
Share of outsourced contact centers in Ukraine in 2018, by communication channel used
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Ukrainian Contact Center Association. (November 30, 2019). Share of outsourced contact centers in Ukraine in 2018, by communication channel used [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1078992/ukraine-outsourced-contact-centers-channels/
Ukrainian Contact Center Association. "Share of outsourced contact centers in Ukraine in 2018, by communication channel used." Chart. November 30, 2019. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1078992/ukraine-outsourced-contact-centers-channels/
Ukrainian Contact Center Association. (2019). Share of outsourced contact centers in Ukraine in 2018, by communication channel used. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1078992/ukraine-outsourced-contact-centers-channels/
Ukrainian Contact Center Association. "Share of Outsourced Contact Centers in Ukraine in 2018, by Communication Channel Used." Statista, Statista Inc., 30 Nov 2019, https://www.statista.com/statistics/1078992/ukraine-outsourced-contact-centers-channels/
Ukrainian Contact Center Association, Share of outsourced contact centers in Ukraine in 2018, by communication channel used Statista, https://www.statista.com/statistics/1078992/ukraine-outsourced-contact-centers-channels/ (last visited November 21, 2024)
Share of outsourced contact centers in Ukraine in 2018, by communication channel used [Graph], Ukrainian Contact Center Association, November 30, 2019. [Online]. Available: https://www.statista.com/statistics/1078992/ukraine-outsourced-contact-centers-channels/
