In 2021, only 29.2 percent of organizations in the education sector worldwide revealed that they perceived customer experience (CX) as a primary competitive differentiator. Whereas in the financial and insurance services sector, 62 percent of respondents expressed that customer experience is a primary competitive differentiator for their organizations.
Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by sector
To retrieve the data, select the 1.2 question, apply Sector as a filter and press View each sector as a separate chart.
The question was pose by the source as follows: "To what extent do you agree or disagree with the following statements?...CX is a primary differentiator for our organization".
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NTT. (September 22, 2021). Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by sector [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/1078443/organizations-customer-experience-competitive-differentiator-worldwide-sector/
NTT. "Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by sector." Chart. September 22, 2021. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/1078443/organizations-customer-experience-competitive-differentiator-worldwide-sector/
NTT. (2021). Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by sector. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/1078443/organizations-customer-experience-competitive-differentiator-worldwide-sector/
NTT. "Share of Professionals That View Customer Experience (Cx) as a Competitive Differentiator for Their Organization Worldwide in 2021, by Sector." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1078443/organizations-customer-experience-competitive-differentiator-worldwide-sector/
NTT, Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by sector Statista, https://www.statista.com/statistics/1078443/organizations-customer-experience-competitive-differentiator-worldwide-sector/ (last visited December 30, 2024)
Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by sector [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1078443/organizations-customer-experience-competitive-differentiator-worldwide-sector/
