This statistic depicts the leading mattress companies segment in the United States in 2021, based on customer satisfaction among offline/in-store shoppers. The study found that Sleep Number was the most satisfying mattress retailer for customers shopping in-store, with a satisfaction score of 881 out of 1,000.
Leading mattress companies in the United States in 2023, by in-store customer satisfaction
(based on a 1,000 point scale)
Characteristic
Customer satisfaction (based on a 1,000 point scale)
Customers who purchased a mattress in the last 12 months
Supplementary notes
Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction with mattress purchases based on seven factors (in order of importance): comfort; price; support; durability; warranty; features; and customer service.
Satisfaction is measured on a 1,000-point scale.
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J.D. Power. (November 2, 2023). Leading mattress companies in the United States in 2023, by in-store customer satisfaction (based on a 1,000 point scale) [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
J.D. Power. "Leading mattress companies in the United States in 2023, by in-store customer satisfaction (based on a 1,000 point scale)." Chart. November 2, 2023. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
J.D. Power. (2023). Leading mattress companies in the United States in 2023, by in-store customer satisfaction (based on a 1,000 point scale). Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
J.D. Power. "Leading Mattress Companies in The United States in 2023, by In-store Customer Satisfaction (Based on a 1,000 Point Scale)." Statista, Statista Inc., 2 Nov 2023, https://www.statista.com/statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
J.D. Power, Leading mattress companies in the United States in 2023, by in-store customer satisfaction (based on a 1,000 point scale) Statista, https://www.statista.com/statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/ (last visited December 30, 2024)
Leading mattress companies in the United States in 2023, by in-store customer satisfaction (based on a 1,000 point scale) [Graph], J.D. Power, November 2, 2023. [Online]. Available: https://www.statista.com/statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
