In 2020, Menards recorded an index score of 77, which was two index points higher than The Home Depot's and Lowe's scores. Home improvement stores fall within the specialty retail store category. The average specialty retail score rating was 77 that year. The index score is based on a 100-point scale.
Customer satisfaction of selected home improvement and DIY stores in the United States from 2014 to 2020
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Menards
Lowe's
Home Depot
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ACSI®. (March 18, 2021). Customer satisfaction of selected home improvement and DIY stores in the United States from 2014 to 2020 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1076431/customer-satisfaction-with-selected-home-improvement-stores-us/
ACSI®. "Customer satisfaction of selected home improvement and DIY stores in the United States from 2014 to 2020." Chart. March 18, 2021. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1076431/customer-satisfaction-with-selected-home-improvement-stores-us/
ACSI®. (2021). Customer satisfaction of selected home improvement and DIY stores in the United States from 2014 to 2020. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1076431/customer-satisfaction-with-selected-home-improvement-stores-us/
ACSI®. "Customer Satisfaction of Selected Home Improvement and Diy Stores in The United States from 2014 to 2020." Statista, Statista Inc., 18 Mar 2021, https://www.statista.com/statistics/1076431/customer-satisfaction-with-selected-home-improvement-stores-us/
ACSI®, Customer satisfaction of selected home improvement and DIY stores in the United States from 2014 to 2020 Statista, https://www.statista.com/statistics/1076431/customer-satisfaction-with-selected-home-improvement-stores-us/ (last visited July 22, 2024)
Customer satisfaction of selected home improvement and DIY stores in the United States from 2014 to 2020 [Graph], ACSI®, March 18, 2021. [Online]. Available: https://www.statista.com/statistics/1076431/customer-satisfaction-with-selected-home-improvement-stores-us/