In 2021, almost 77 percent of organizations in Poland revealed that they perceive customer experience (CX) as a primary competitive differentiator. Whereas in France, only 15.1 percent of respondents expressed that customer experience is a primary competitive differentiator for their organizations.
Share of professionals that view customer experience (CX) as a competitive differentiator for their organizations worldwide in 2021, by country
To retrieve the data select the 1.2 question, apply Country as a filter and press View each country as a separate chart.
The question was pose by the source as follows: "To what extent do you agree or disagree with the following statements?...CX is a primary differentiator for our organization".
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
NTT. (September 22, 2021). Share of professionals that view customer experience (CX) as a competitive differentiator for their organizations worldwide in 2021, by country [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1076184/organizations-customer-experience-competitive-differentiator-worldwide-country/
NTT. "Share of professionals that view customer experience (CX) as a competitive differentiator for their organizations worldwide in 2021, by country." Chart. September 22, 2021. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1076184/organizations-customer-experience-competitive-differentiator-worldwide-country/
NTT. (2021). Share of professionals that view customer experience (CX) as a competitive differentiator for their organizations worldwide in 2021, by country. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1076184/organizations-customer-experience-competitive-differentiator-worldwide-country/
NTT. "Share of Professionals That View Customer Experience (Cx) as a Competitive Differentiator for Their Organizations Worldwide in 2021, by Country." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1076184/organizations-customer-experience-competitive-differentiator-worldwide-country/
NTT, Share of professionals that view customer experience (CX) as a competitive differentiator for their organizations worldwide in 2021, by country Statista, https://www.statista.com/statistics/1076184/organizations-customer-experience-competitive-differentiator-worldwide-country/ (last visited December 23, 2024)
Share of professionals that view customer experience (CX) as a competitive differentiator for their organizations worldwide in 2021, by country [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1076184/organizations-customer-experience-competitive-differentiator-worldwide-country/
