In 2021, 44.5 percent of organizations worldwide revealed that they perceive customer experience (CX) as a primary competitive differentiator. During the survey, 45 percent of organizations stated that they thought artificial intelligence solutions will reshape their customer experience (CX) in the next five years.
Share of professionals perceiving customer experience (CX) as a competitive differentiator for their organization worldwide in 2021
To retrieve the data, select the 1.2 question .
The question was pose by the source as follows: "To what extent do you agree or disagree with the following statements?...CX is a primary differentiator for our organization".
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NTT. (September 22, 2021). Share of professionals perceiving customer experience (CX) as a competitive differentiator for their organization worldwide in 2021 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1076074/organizations-customer-experience-competitive-differentiator-worldwide/
NTT. "Share of professionals perceiving customer experience (CX) as a competitive differentiator for their organization worldwide in 2021." Chart. September 22, 2021. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1076074/organizations-customer-experience-competitive-differentiator-worldwide/
NTT. (2021). Share of professionals perceiving customer experience (CX) as a competitive differentiator for their organization worldwide in 2021. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1076074/organizations-customer-experience-competitive-differentiator-worldwide/
NTT. "Share of Professionals Perceiving Customer Experience (Cx) as a Competitive Differentiator for Their Organization Worldwide in 2021." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1076074/organizations-customer-experience-competitive-differentiator-worldwide/
NTT, Share of professionals perceiving customer experience (CX) as a competitive differentiator for their organization worldwide in 2021 Statista, https://www.statista.com/statistics/1076074/organizations-customer-experience-competitive-differentiator-worldwide/ (last visited December 22, 2024)
Share of professionals perceiving customer experience (CX) as a competitive differentiator for their organization worldwide in 2021 [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1076074/organizations-customer-experience-competitive-differentiator-worldwide/
