In 2019, ING was the leading bank in Poland in terms of customer satisfaction, with a CX+ rating* of 125. Millennium was a close second, with a rating of 122, followed by mBank and Bank Polski.
Leading banks in terms of customer satisfaction in Poland in 2019, by CX+ rating*
* The CX+ index was determined through adding the CX Performance indicator (based on key measurements such as the company's promises, the efficiency of customer service, flexibility, and the positive experiences of clients) and the Experience Gap rating (the difference between the company's promises and the customer's actual experiences).
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Media & Marketing Polska. (November 25, 2019). Leading banks in terms of customer satisfaction in Poland in 2019, by CX+ rating* [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1075892/poland-leading-banks-for-customers/
Media & Marketing Polska. "Leading banks in terms of customer satisfaction in Poland in 2019, by CX+ rating*." Chart. November 25, 2019. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1075892/poland-leading-banks-for-customers/
Media & Marketing Polska. (2019). Leading banks in terms of customer satisfaction in Poland in 2019, by CX+ rating*. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1075892/poland-leading-banks-for-customers/
Media & Marketing Polska. "Leading Banks in Terms of Customer Satisfaction in Poland in 2019, by Cx+ Rating*." Statista, Statista Inc., 25 Nov 2019, https://www.statista.com/statistics/1075892/poland-leading-banks-for-customers/
Media & Marketing Polska, Leading banks in terms of customer satisfaction in Poland in 2019, by CX+ rating* Statista, https://www.statista.com/statistics/1075892/poland-leading-banks-for-customers/ (last visited November 21, 2024)
Leading banks in terms of customer satisfaction in Poland in 2019, by CX+ rating* [Graph], Media & Marketing Polska, November 25, 2019. [Online]. Available: https://www.statista.com/statistics/1075892/poland-leading-banks-for-customers/
