Most organizations worldwide have yielded measurable benefits from the use of chat assistants, as of 2019. Of the three sectors studied, organizations in the consumer products and retail sector have benefited the most from the adoption of char assistant: for example, 77 percent of respondents from this sector said that their organization has seen more then 20 percent reduction in customer service costs.
Benefits businesses receive from chat assistants worldwide as of 2019*, by sector
executives from three different industries- consumer products and retail, financial services, and automotive.
Supplementary notes
*Voice assistants refer to mediums (with or without screens) that can be accessed through voice commands and inputs. Chat assistants refer to mediums that can be accessed through written commands and inputs.
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Capgemini. (September 5, 2019). Benefits businesses receive from chat assistants worldwide as of 2019*, by sector [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1075440/worldwide-high-benefit-chat-assistant-business/
Capgemini. "Benefits businesses receive from chat assistants worldwide as of 2019*, by sector." Chart. September 5, 2019. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1075440/worldwide-high-benefit-chat-assistant-business/
Capgemini. (2019). Benefits businesses receive from chat assistants worldwide as of 2019*, by sector. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1075440/worldwide-high-benefit-chat-assistant-business/
Capgemini. "Benefits Businesses Receive from Chat Assistants Worldwide as of 2019*, by Sector." Statista, Statista Inc., 5 Sep 2019, https://www.statista.com/statistics/1075440/worldwide-high-benefit-chat-assistant-business/
Capgemini, Benefits businesses receive from chat assistants worldwide as of 2019*, by sector Statista, https://www.statista.com/statistics/1075440/worldwide-high-benefit-chat-assistant-business/ (last visited December 23, 2024)
Benefits businesses receive from chat assistants worldwide as of 2019*, by sector [Graph], Capgemini, September 5, 2019. [Online]. Available: https://www.statista.com/statistics/1075440/worldwide-high-benefit-chat-assistant-business/
