According to a 2018 call center industry survey, 59 percent of employees were compensated on the hourly basis in call centers worldwide. The same survey revealed that 46 percent of call center operators were at the "developing" stage.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
CTI Forum. (June 30, 2018). How are your agents compensated? [Graph]. In Statista. Retrieved December 31, 2024, from https://www.statista.com/statistics/1074439/compensation-employees-call-centers-us/
CTI Forum. "How are your agents compensated?." Chart. June 30, 2018. Statista. Accessed December 31, 2024. https://www.statista.com/statistics/1074439/compensation-employees-call-centers-us/
CTI Forum. (2018). How are your agents compensated?. Statista. Statista Inc.. Accessed: December 31, 2024. https://www.statista.com/statistics/1074439/compensation-employees-call-centers-us/
CTI Forum. "How Are Your Agents Compensated?." Statista, Statista Inc., 30 Jun 2018, https://www.statista.com/statistics/1074439/compensation-employees-call-centers-us/
CTI Forum, How are your agents compensated? Statista, https://www.statista.com/statistics/1074439/compensation-employees-call-centers-us/ (last visited December 31, 2024)
How are your agents compensated? [Graph], CTI Forum, June 30, 2018. [Online]. Available: https://www.statista.com/statistics/1074439/compensation-employees-call-centers-us/
