In a 2018 call center industry survey, 39 percent of customer service leaders worldwide stated that they possess an optimized level of quality assurance process. The same survey revealed that 46 percent of call center operators were at the "developing" stage.
In general, how would you rate your agent quality assurance process?
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
CTI Forum. (June 30, 2018). In general, how would you rate your agent quality assurance process? [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum. "In general, how would you rate your agent quality assurance process?." Chart. June 30, 2018. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum. (2018). In general, how would you rate your agent quality assurance process?. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum. "In General, How Would You Rate Your Agent Quality Assurance Process?." Statista, Statista Inc., 30 Jun 2018, https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
CTI Forum, In general, how would you rate your agent quality assurance process? Statista, https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/ (last visited December 21, 2024)
In general, how would you rate your agent quality assurance process? [Graph], CTI Forum, June 30, 2018. [Online]. Available: https://www.statista.com/statistics/1074427/quality-assurance-call-centers-us/
