In a 2018 call center industry survey, 39 percent of customer service leaders worldwide stated that they possess somewhat optimized capacity to employ agents with relevant industry experience. The same survey revealed that 46 percent of call center operators were at the "developing" stage.
How would you rate your ability to source agents with relevant industry experience?
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CTI Forum. (June 30, 2018). How would you rate your ability to source agents with relevant industry experience? [Graph]. In Statista. Retrieved December 26, 2024, from https://www.statista.com/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/
CTI Forum. "How would you rate your ability to source agents with relevant industry experience?." Chart. June 30, 2018. Statista. Accessed December 26, 2024. https://www.statista.com/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/
CTI Forum. (2018). How would you rate your ability to source agents with relevant industry experience?. Statista. Statista Inc.. Accessed: December 26, 2024. https://www.statista.com/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/
CTI Forum. "How Would You Rate Your Ability to Source Agents with Relevant Industry Experience?." Statista, Statista Inc., 30 Jun 2018, https://www.statista.com/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/
CTI Forum, How would you rate your ability to source agents with relevant industry experience? Statista, https://www.statista.com/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/ (last visited December 26, 2024)
How would you rate your ability to source agents with relevant industry experience? [Graph], CTI Forum, June 30, 2018. [Online]. Available: https://www.statista.com/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/
