In a 2018 call center industry survey, 39 percent of customer service leaders worldwide stated that they possess somewhat optimized capacity to employ agents with relevant industry experience. The same survey revealed that 46 percent of call center operators were at the "developing" stage.
How would you rate your ability to source agents with relevant industry experience?
Characteristic
Share of respondents
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
CTI Forum. (June 30, 2018). How would you rate your ability to source agents with relevant industry experience? [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/
CTI Forum. "How would you rate your ability to source agents with relevant industry experience?." Chart. June 30, 2018. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/
CTI Forum. (2018). How would you rate your ability to source agents with relevant industry experience?. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/
CTI Forum. "How Would You Rate Your Ability to Source Agents with Relevant Industry Experience?." Statista, Statista Inc., 30 Jun 2018, https://www.statista.com/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/
CTI Forum, How would you rate your ability to source agents with relevant industry experience? Statista, https://www.statista.com/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/ (last visited July 22, 2024)
How would you rate your ability to source agents with relevant industry experience? [Graph], CTI Forum, June 30, 2018. [Online]. Available: https://www.statista.com/statistics/1074405/agent-employement-customer-service-sales-call-centers-us/