In a 2018 call center industry survey, 76 percent of customer service leaders worldwide stated that experience in customer service/sales is very important. The same survey revealed that 46 percent of call center operators were at the "developing" stage.
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CTI Forum. (June 30, 2018). How important are the following agent qualities? [Graph]. In Statista. Retrieved November 20, 2024, from https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/
CTI Forum. "How important are the following agent qualities?." Chart. June 30, 2018. Statista. Accessed November 20, 2024. https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/
CTI Forum. (2018). How important are the following agent qualities?. Statista. Statista Inc.. Accessed: November 20, 2024. https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/
CTI Forum. "How Important Are The following Agent Qualities?." Statista, Statista Inc., 30 Jun 2018, https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/
CTI Forum, How important are the following agent qualities? Statista, https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/ (last visited November 20, 2024)
How important are the following agent qualities? [Graph], CTI Forum, June 30, 2018. [Online]. Available: https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/
