In a 2018 call center industry survey, 76 percent of customer service leaders worldwide stated that experience in customer service/sales is very important. The same survey revealed that 46 percent of call center operators were at the "developing" stage.
How important are the following agent qualities?
Characteristic
Not important
Moderately important
Very important
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CTI Forum. (June 30, 2018). How important are the following agent qualities? [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/
CTI Forum. "How important are the following agent qualities?." Chart. June 30, 2018. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/
CTI Forum. (2018). How important are the following agent qualities?. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/
CTI Forum. "How Important Are The following Agent Qualities?." Statista, Statista Inc., 30 Jun 2018, https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/
CTI Forum, How important are the following agent qualities? Statista, https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/ (last visited July 22, 2024)
How important are the following agent qualities? [Graph], CTI Forum, June 30, 2018. [Online]. Available: https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/