Surveyed global organizations have realized measurable benefits from the use voice assistants, as of 2019. Of the three sectors studied, the retail banking and insurance sector has benefited the most from adopting voice assistants - businesses in this sector have witnessed more than 20 percent reduction in customer service costs, for instance.
Benefits organizations receive from adopting voice assistants* worldwide as of 2019, by sector
Executives from three different industries- consumer products and retail, financial services, and automotive.
Supplementary notes
*Voice assistants refer to mediums (with or without screens) that can be accessed through voice commands and inputs. Chat assistants refer to mediums that can be accessed through written commands and inputs.
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Capgemini. (September 5, 2019). Benefits organizations receive from adopting voice assistants* worldwide as of 2019, by sector [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1073798/worldwide-high-benefit-voice-assistant-business/
Capgemini. "Benefits organizations receive from adopting voice assistants* worldwide as of 2019, by sector." Chart. September 5, 2019. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1073798/worldwide-high-benefit-voice-assistant-business/
Capgemini. (2019). Benefits organizations receive from adopting voice assistants* worldwide as of 2019, by sector. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1073798/worldwide-high-benefit-voice-assistant-business/
Capgemini. "Benefits Organizations Receive from Adopting Voice Assistants* Worldwide as of 2019, by Sector." Statista, Statista Inc., 5 Sep 2019, https://www.statista.com/statistics/1073798/worldwide-high-benefit-voice-assistant-business/
Capgemini, Benefits organizations receive from adopting voice assistants* worldwide as of 2019, by sector Statista, https://www.statista.com/statistics/1073798/worldwide-high-benefit-voice-assistant-business/ (last visited December 23, 2024)
Benefits organizations receive from adopting voice assistants* worldwide as of 2019, by sector [Graph], Capgemini, September 5, 2019. [Online]. Available: https://www.statista.com/statistics/1073798/worldwide-high-benefit-voice-assistant-business/
