Feedback sharing after online purchases in Italy 2019

Published by
Stephanie Chevalier,
Jun 22, 2022
According to a survey on online shopping conducted in 2019, 46 percent of the online shoppers involved in the research declared that they tended to share their purchasing experience online, both when happy and disappointed with their shopping.

Feedback sharing after online purchases in Italy in 2019

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Sources

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Release date

October 2019

Region

Italy

Survey time period

June 2019

Number of respondents

11,502 respondents

Age group

14 years and older

Special properties

eShoppers part of the Panel Nielsen Homescan

Method of interview

Questionnaire

Supplementary notes

The respondents considered for this survey were those who strongly agreed/mainly agreed with the assertions presented.
The two assertions were phrased by the source as follows: "se sono rimasto deluso da un prodotto/servizio tendo a condividere la mia insoddisfazione su internet" and "se sono rimasto soddisfatto di nu prodotto/servizio tendo a condividere la mia soddisfazione su internet".

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