As of 2019, chat services started being utilized by Italian companies for integrating the apps offered to their customers. However, 77 percent of the apps set available by top incumbent companies by turnover were found not to provide any chat option. By contrast, 19 percent of the apps offered the possibility to interact with an operator, while four percent had a chatbot service.
Chat options in mobile apps among large Italian companies 2019
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Osservatori Digital Innovation. (October 11, 2019). Chat options in mobile apps among large Italian companies 2019 [Graph]. In Statista. Retrieved May 13, 2024, from https://www.statista.com/statistics/1069575/chat-options-in-mobile-apps-among-italian-companies/
Osservatori Digital Innovation. "Chat options in mobile apps among large Italian companies 2019." Chart. October 11, 2019. Statista. Accessed May 13, 2024. https://www.statista.com/statistics/1069575/chat-options-in-mobile-apps-among-italian-companies/
Osservatori Digital Innovation. (2019). Chat options in mobile apps among large Italian companies 2019. Statista. Statista Inc.. Accessed: May 13, 2024. https://www.statista.com/statistics/1069575/chat-options-in-mobile-apps-among-italian-companies/
Osservatori Digital Innovation. "Chat Options in Mobile Apps among Large Italian Companies 2019." Statista, Statista Inc., 11 Oct 2019, https://www.statista.com/statistics/1069575/chat-options-in-mobile-apps-among-italian-companies/
Osservatori Digital Innovation, Chat options in mobile apps among large Italian companies 2019 Statista, https://www.statista.com/statistics/1069575/chat-options-in-mobile-apps-among-italian-companies/ (last visited May 13, 2024)
Chat options in mobile apps among large Italian companies 2019 [Graph], Osservatori Digital Innovation, October 11, 2019. [Online]. Available: https://www.statista.com/statistics/1069575/chat-options-in-mobile-apps-among-italian-companies/