Chat options in mobile apps among large Italian companies 2019

Published by Laura Ceci, Aug 25, 2023
As of 2019, chat services started being utilized by Italian companies for integrating the apps offered to their customers. However, 77 percent of the apps set available by top incumbent companies by turnover were found not to provide any chat option. By contrast, 19 percent of the apps offered the possibility to interact with an operator, while four percent had a chatbot service.

Chat options in mobile apps among large Italian companies 2019

© Statista 2024
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

In cooperation with
Release date

October 2019

Region

Italy

Survey time period

2019

Number of respondents

54 respondents

Special properties

top incumbent companies by turnover

Supplementary notes

With the term "incumbent", the statistic referred to top Italian companies by turnover operating in 14 different sectors (i.e. Insurance sector, automotive, banking, FMCG-food and beverage, FMCG-excluding food and beverage, retail clothing and accessories, retail publishing, electronics, retail DIY/furnishing, retail GDO, retail luxury accessories and clothing, telco, tourism and transportation, utility).

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " Internet usage in Italy "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Internet usage in Italy

Overview

5

Benchmark

5

Reach & demographics

6

Traffic

8

Online activity

5

Children and teens online usage

5

Social media

5

Mobile internet and apps

6

Spotlight: AI trends in Italy

5

Further related statistics

10

Further Content: You might find this interesting as well

Statistics

Topics

Internet usage in the United StatesSocial media usage in the United StatesOnline grocery shopping in the United StatesUnited States internet user demographics, by genderCoronavirus: impact on online usage in the U.S.
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.